You can talk.
We will listen.
- Getting through life’s problems can feel like too much at times. Recognising this and asking for help is an important first step.
- You can talk to us any time, anywhere, through a call or text/chat.
- No thoughts are too bad to be shared. No matter what’s going on for you, no matter how bad it gets, no matter what you’re feeling, we’re here.
- Our counsellors are trained in dealing with destructive thoughts, thoughts of suicide, self harm, domestic violence, mental illness and more.
"I dialed 13 11 14...A lovely woman picked up, I said 'I don't really know why I called', and she said 'That's alright Ben, that's normally how the conversation begins'...
That woman, God bless her, whoever she is, set into course a chain of events that ended up saving my life. That's why I'm here today."
What should I expect when I reach out?
When you dial 13 11 14, your call will be answered by the first available Crisis Supporter sitting in one of our 40 Lifeline Centres around the nation.
Our trained Crisis Supporters are there to listen and provide you with the support you need. If you are placed in a queue, please hold – we will answer your call.
What can I talk about?
When you connect with Lifeline, you can talk about anything you like. Anything at all.
We are here to listen, without judgement, and in complete confidence.
You might want to chat about:
- suicidal thoughts
- thoughts of self harm
- how you’re feeling
- what’s happening in your life
- what you are worried/stressed/upset about
- difficult emotions, memories, situations or people
- something completely different - just to connect to someone and have a conversation
What happens when I connect with Lifeline?
We are Australia's largest crisis support service, here to ensure you'll never face your darkest moment alone. The service is confidential and you'll be connected to a trained Lifeline Crisis Supporter who will be there to listen, without judgment.
For the phone service
- When you dial 13 11 14, your call will be answered by the first available Crisis Supporter sitting in one of our 40 Lifeline Centres around the nation. If you are placed in a queue, please hold – your call will be answered.
- Once you’re on the call, you can talk about what’s on your mind – no matter how overwhelming.
For the text and chat service service
- When you text 0477 13 11 14 or click on the chat icon, you will be asked to fill out a quick, anonymous pre-survey to get started with your support. You'll be asked for some personal details, such as your age and location, but these are optional and you can choose to remain anonymous.
- You'll then be connected to a trained Lifeline Crisis Supporter, who will respond to you. You can discuss anything that's on your mind - no matter how overwhelming, they are there to listen.